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Reviews are an important way to build trust with customers around your brand, and rewarding them with points is a way to thank them for leaving one.

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Before you begin

Before you can set up points earning for reviews, follow Klaviyo Reviews’ getting started guide and ensure:

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Award points for leaving a review

Warning: You must set up Klaviyo Reviews in your online store before you install the Smile and Klaviyo integration. If you set up Klaviyo Reviews after installing the Smile and Klaviyo integration, you’ll need to remove and reinstall the Smile and Klaviyo integration for review data to sync into Smile.
  1. From Smile Admin, navigate to Program > Points.
  2. Click Add ways to earn.
  3. Scroll down to the Smile Apps section and click Review a Product: Klaviyo.
  4. In the Earning value section, enter the number of points you would like to award for leaving a review.
  5. Make any other customizations to the earning action.
  6. Click Create.
Once configured, points are automatically issued when customers leave verified reviews. Only reviews submitted after the integration is connected to Smile will earn points. Reviews submitted before the integration was set up are not synced retroactively and will not earn points.
Note: Only verified reviews earn points. Klaviyo determines whether a review is verified when it’s submitted. A review is verified when the customer:
  • Submits it through a link in a Klaviyo review request flow.
  • Submits it using Write a review on the product page, with an email address associated with a previous order containing that product.
Reviews that aren’t verified when submitted won’t earn points later.Verified reviews earn points whether they include only a star rating, text, photos, or videos.Learn more in Klaviyo’s Understanding review statuses and types.