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Reviews are an important way to build trust with customers around your brand, and rewarding them with points is a way to thank them for leaving one.

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Before you begin

Before you can set up points earning for reviews, follow Klaviyo Reviews’ getting started guide and ensure:

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Award points for leaving a review

Warning: You must set up Klaviyo Reviews in your online store before you install the Smile and Klaviyo integration. If you set up Klaviyo Reviews after installing the Smile and Klaviyo integration, you’ll need to remove and reinstall the Smile and Klaviyo integration for review data to sync into Smile.
  1. From Smile Admin, navigate to Program > Points.
  2. Click Add ways to earn.
  3. Scroll down to the Smile Apps section and click Review a Product: Klaviyo.
  4. In the Earning value section, enter the number of points you would like to award for leaving a review.
  5. Make any other customizations to the earning action.
  6. Click Create.
Once configured, points are automatically issued when customers leave verified reviews.
Note: Only verified reviews will be issued points. All verified reviews receive points regardless of whether they are a star rating only, include text, or include a photo or video.