Congratulations on entering the world of multi-channel sales! Hooking up your in-store POS with your online rewards program gives you additional ways to reward your most loyal customers.
Here's what we're covering:
There are a number of differences between your points program's POS and online experience.
Joining the rewards program
If you attach an email to a purchase using Shopify POS, your customer will automatically be added as a member to your program.
Earn points on orders associated with that email
Move through VIP tiers based on dollars or points earned
Need to create an account on your on-line store using that same email in order to complete other actions (e.g. sign up points, social sharing) and earn online rewards.
Your customer will become a member if they make a POS purchase and provide an email, but they will not receive any 'sign up' points. They'll need to create an account online to earn the signup points.
Earning points in-store
In order to award points to your POS and online customers, you need to set up a 'place an order' earning action.
This rule can both be set up and managed in the Points section of your program, by clicking 'Add ways to earn'. This 'Place an order' earning action that you add will be auto applied for your POS store as well, as long as you have the correct setting selected in 'Settings' > 'Platform' > 'Order Settings':
📔 NOTE: If you've been with Smile for a few years - or you have more than one earning rule added due to VIP - your POS setup may be a bit different. You'll have to create a POS-specific earning rule instead. Please reach out to support (email@example.com) if you're unsure if you have this setup correctly.
Spending points in-store
In order for your POS customers to be able to spend their points in store and online, you need to set up both online and POS-specific rewards.