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Your customers can view their points in several ways, depending on your Smile setup and plan. Each option helps increase the visibility of your loyalty program—encouraging customers to engage, redeem, and keep coming back. No matter your plan, customers can always see their points in the Smile panel. From there, you can expand visibility by enabling more options as your program grows.

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1. In the Smile panel

This is the default option and is available to all Smile merchants on any plan. Customers can log in to their store account, open the Smile launcher, and see their points balance displayed at the top of the Smile panel. From there, they can also view available rewards, see how to earn more points, and track their recent activity. 💡 Why it matters: The Smile panel is the easiest way to launch your loyalty program quickly and let customers interact with their rewards—no setup required. It’s a great choice for small businesses or anyone who wants to start strong without extra configuration.

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2. At checkout

✅ Available on Growth, Plus, and Enterprise plans for merchants on Shopify Plus. If you’ve set up Redeem points at checkout, customers can see their points balance directly during checkout. They can choose how many points they’d like to redeem and apply them to their order as a discount before completing their purchase. Learn more: Redeem points at checkout → 💡 Why it matters: Showing points at checkout reminds customers to use their rewards right when they’re ready to buy — helping boost conversions and engagement.

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3. On the account page

✅ Available on Growth, Plus, and Enterprise plans on Shopify. If you’ve added Smile to the customer account page, customers will see their points balance displayed directly in their account. Learn more: Embed points on the customer account page → 💡 Why it matters: The account page gives customers a familiar place to view their points alongside their order history and profile details — making it easy to stay engaged with your loyalty program while they manage their account.

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4. In Loyalty Hub

✅ Available on Growth, Plus, and Enterprise plans on Shopify. If you’re using Smile Loyalty Hub, customers can view their points balance and rewards within your branded hub experience. Learn more: Customize Loyalty Hub → 💡 Why it matters: Loyalty Hub gives you a dedicated space to showcase your program — perfect for creating a more customized and on-brand experience. It helps build excitement around earning and redeeming points while creating a cohesive experience that connects every part of your loyalty program.

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Summary: Ways customers can see their points

The table below shows where customers can see their points, what setup (if any) is needed, and which plans include each feature.