Here's what we're covering:

  • What a Referred Friend reward is
  • How to set a Referred Friend reward

Note: a default Referred Friend reward of $5 is automatically set up upon activating a Smile referral program. To customize your Friend reward, you must first delete the existing Friend reward, then add a new one by clicking the 'change' button for the reward on this page.

Friend rewards are issued to new customers who receive a referral code from an existing program member.

These rewards can be redeemed on the new customer's first purchase.

To set up your program's Friend reward, select Change in the Referred Friend Reward section of your referral program page.

You then have the choice of any of the following rewards:

  • Fixed amount discount ($ off)
  • Free shipping discount
  • Percentage off discount
  • Free product at checkout (βœ… only available on Paid plans)

Note: points can’t be awarded to referral receivers because they are not yet program members. Once they become a program member, they will be able to start earning points.

πŸ“ Pro Tip

If you're running the ReCharge Smile App, you can also offer a ReCharge discount as a reward!

Select the one you'd like by clicking the "Add reward" button next to the corresponding reward.

Fill in the required fields to complete the reward setup.

Note: fields may differ based on the reward selected.

Click Create to activate your reward.

Once the reward is created, customers will be able to see it in in your customer panel's Referral card.

You can also choose whether customers are notified of the reward using the radio buttons in the Entry Notification section.

βœ… This feature is only available on a Smile paid plan.

Additional customization

You can take your Friend reward to the next level by customizing its Display.

This includes:

Reward name

Reward details (shown in the customer panel)

Reward instructions (included in email notification)

Custom reward icon

Once you've saved your desired Display changes, customers will be able to see them in your customer Panel and email notifications after successful referrals.

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