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Adding ways to redeem allows customers to spend the points they’ve earned in your program on rewards. You can choose which rewards to offer and set how many points are required for each. You can edit or update a way to redeem at any time.
Note: This article applies to online rewards only. For Shopify POS redemption options, see our guide on configuring in-store redeeming options.

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Create a new way to redeem

Creating a new way to redeem adds a reward to your loyalty program that customers can spend points on. To configure a new way to redeem:
  1. In Smile Admin, navigate to Program > Points.
  2. Click Add ways to redeem.
  3. Select the reward you’d like to offer.
  4. In the Reward value card, enter the required points and the discount amount. Important: Enter a whole-number discount amount only. (For example, $10 off is supported. $10.50 off is not supported.)
  5. Click Create.
Tip: For more on choosing Fixed amount of points or Increments of points, read our guide on understanding points redemption styles.
Tip: Shopify merchants who want to customize or track coupon codes can add a custom prefix to rewards in the Discount code card.

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Edit an existing way to redeem

You can edit an existing way to redeem at any time. To update a reward:
  1. In Smile Admin, navigate to Program > Points.
  2. In the Ways to redeem card, find the reward you’d like to update and click Edit.
  3. Make your desired changes.
  4. Click Save.
Note: At this time, it’s not possible to edit the order that earning rules appear in the panel. Editing a rule only changes its settings—it does not change where the rule is placed in the panel.
Tip: To add conditions like minimum purchase amounts or specific collection restrictions, check out configuring reward restrictions.

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Activate or disable a way to redeem

When a way to redeem is active, it appears in the Smile panel as a reward customers can spend their points on. If it’s disabled, it will no longer appear in the panel and won’t be available for point redemption. To activate or disable a reward:
  1. In Smile Admin, navigate to Program > Points.
  2. In the Ways to redeem card, find the reward you’d like to update and click Edit.
  3. In the Summary card click Active or Disabled.
  4. Click Save.
Important: Disabling a way to redeem won’t remove previously issued rewards—customers can still use existing coupons on a purchase.