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Documentation Index

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Discount rewards let customers redeem points for a discount coupon at your store. When configuring discounts, you can choose between a reward with a Fixed amount of points or one that uses Increments of points. Understanding the difference between these options will help you set up a program that works best for your store and customers.
Tip: If you’re looking to create a new way for customers to redeem points, check out our article on configuring ways to redeem points.

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Fixed amount of points

A reward with a Fixed amount of points has a set discount and points cost. Fixed rewards can be set up for both online and POS rewards. For example: A $5 off reward that costs 500 points. With this option, customers can’t change the number of points used or the discount value—they redeem the exact amount set.
Note: The discount value for a fixed reward can include up to two decimal places (e.g. $4.50 off for 450 points).

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Increments of Points

A reward using Increments of points allows customers to choose how many points they redeem based on a sliding scale you configure. Incremental rewards can only be used as online rewards and aren’t currently an option for POS rewards. For example, you might offer $1 off for every 100 points spent. In this case:
  • A customer with 512 points could choose to redeem 500 points for a $5 discount.
  • Or, they could choose to redeem 300 points for a $3 discount.
This option gives customers the flexibility to choose the reward value they want. Recommendation: When creating an incremental reward, set both a minimum number of points required to redeem it and a maximum number of points customers can spend. This helps you maintain full control over reward customization and protect your margins.
Note: When setting up an incremental reward, both the reward value per increment (e.g. $1) and the points step (e.g. 100 points) must be whole numbers — decimal values aren’t supported. Incremental rewards are also rounded to the nearest 100 points at the time of redemption.