Smile.io

How to reward customers for ordering a specific number of times with Shopify Flow

Award bonus points for repeat purchases using Shopify Flow

Nicole Miles

Karen F (she/her)

Sarah Facini

How to set up, customize and troubleshoot Smile's points program

Points

Learn how points expiry works, when customers are considered inactive, and how customers are notified about expiring points.

Understand points expiry

Understand the points program components including earning points, redeeming points, and configuration settings

Points program overview

3 steps to build the best points program

How to turn ways to earn and ways to redeem off and on

Control ways to earn and ways to redeem

Create or update a custom name for your loyalty program currency.

Customize points currency name

Upload a custom icon for a way to earn or a way to redeem.

Customize the icon for a way to earn or redeem

Configure whether points expire, choose an expiry period, and adjust how far in advance customers are notified about expiring points.

Configure points expiry

Cancel points redemption

Fundamentals

Create and edit ways for customers to earn points, and disable or activate earning actions.

Configure ways to earn points

How to add a custom earning action using the Smile API, available on the Smile Plus plan

Add custom earning actions

Limit the number of times a customer can earn points for an earning action, and limit customer eligibility for an action using VIP tiers.

Configure points earning limits

Learn how customers earn points when purchasing a gift card or when paying with a gift card.

Understand points earning on gift cards

Learn how birthday points work, when customers are awarded birthday points, and security measures in place to prevent fraud.

Understand birthday points

Learn how social media points work and when customers are awarded points for social media actions.

Understand social media points earning

Create and manage a bonus points campaign to offer customers increased points on their orders

Manage a bonus points campaign

Stop specific products from earning points by excluding them from your loyalty program.

Exclude products from earning points

Create or edit a custom name for a way to earn.

Customize the name of a way to earn

Learn how to review if and when a customer has received birthday points, and troubleshoot why they may not have earned them.

Troubleshoot birthday points

Christian

Katrina

Earning Actions

How to update existing or add new ways to redeem points

Configure ways to redeem

How to set up fixed and variable reward options

Fixed and incremental rewards explained

Understand the benefits of gift cards vs. fixed amount discounts

Comparing gift card and discount rewards

How to make rewards applicable to specific collections

Create collection specific rewards

Configure free product rewards

How to set up a free shipping spending rule

Configure free shipping rewards

Configure reward expiry

Import coupon codes

Show your customers the different ways they can redeem their points for rewards.

How do customers redeem points?

Hannah

Spending (Redeeming) Rewards

How to manually change a customer's points balance

Adjust customer points balance

Understand common reasons to help explain why a customer may not have earned points on their order

Not earning points FAQ

How to manually upload points for customers with a CSV file, how to transfer points from one platform to another

Import points via CSV file

How to cancel a customer's reward from the Referrals or VIP program

Cancel VIP rewards

How to manually award points for purchases made before launching with Smile

Award points on prior purchases

How to update legacy settings to automatically generate coupon codes

Switch to auto generated coupon codes

Help with...

Understand the differences in how customers join, earn and redeem points in-store with Shopify POS compared to online

Comparing in-store to online orders

Configure your loyalty program to spend loyalty points on in-store discounts using Shopify POS.

Set up & spend points in-store

Configure your loyalty program to award loyalty points on in-store purchases using Shopify POS.

Set up & earn points in-store

Allow customers to earn loyalty points and redeem discounts in physical retail locations.

Add Smile to Shopify POS

Configure your internet network and devices to run Shopify POS apps

Troubleshoot POS "App failed to load" error

POS Settings

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