Points

Points Expiry Feature FAQ

What happens when you enable Points Expiry today?

Written by Sarah Facini
Updated over a week ago

Points program overview

Understand the points program components including earning points, redeeming points, and configuration settings

Written by Tess
Updated over a week ago

3 steps to build the best points program

How to set up your points program

Written by Tess
Updated over a week ago

Control ways to earn and ways to redeem

How to turn ways to earn and ways to redeem off and on

Written by Maggie
Updated over a week ago

Name points currency

How to brand the rewards program with a unique points currency name

Written by Maggie
Updated over a week ago

Customize points program icons

How to brand ways to earn and redeem points by uploading custom images

Written by Tess
Updated over a week ago

Configure points expiry

How to set up the points expiry feature

Written by Maggie
Updated over a week ago

Cancel points redemption

How to cancel a points redemption

Written by Maggie
Updated over a week ago

Points earning rules

Learn about the available types of earning rules

Written by Tess
Updated over a week ago

Configure ways to earn

How to update existing or add new ways to earn points

Written by Maggie
Updated over a week ago

Add custom earning actions

How to add a custom earning action using the Smile API, available with Enterprise plans

Written by Tess
Updated over a week ago

Configure earning action limits

How to limit the number of times a customer can earn points for an action

Written by Maggie
Updated over a week ago

Earn points on gift cards

How customers earn points when buying or using a gift card

Written by Maggie
Updated over a week ago

Reward customer birthdays

How customers earn points for their birthday

Written by Tess
Updated over a week ago

Earn points for social media actions

How customers earn points for social media actions

Written by Maggie
Updated over a week ago

Customer points redemption overview

Learn about the available types of redemption (spending) rules

Written by Maggie
Updated over a week ago

Configure ways to redeem

How to update existing or add new ways to redeem points

Written by Tess
Updated over a week ago

Fixed and incremental rewards explained

How to set up fixed and variable reward options

Written by Maggie
Updated over a week ago

Comparing gift card and discount rewards

Understand the benefits of gift cards vs. fixed amount discounts

Written by Tess
Updated over a week ago

Create collection specific rewards

How to make rewards applicable to specific collections

Written by Maggie
Updated over a week ago

Configure free product rewards

How to set up a free product reward

Written by Maggie
Updated over a week ago

Configure free shipping rewards

How to set up a free shipping spending rule

Written by Maggie
Updated over a week ago

Configure reward expiry

How to set up reward coupons to expire

Written by Tess
Updated over a week ago

Import coupon codes

How to manually import coupon codes

Written by Tess
Updated over a week ago

Adjust customer points balance

How to manually change a customer's points balance

Written by Tess
Updated over a week ago

Not earning points FAQ

Understand common reasons to help explain why a customer may not have earned points on their order

Written by Maggie
Updated over a week ago

Import points via CSV file

How to manually upload points for customers with a CSV file, how to transfer points from one platform to another

Written by Maggie
Updated over a week ago

Cancel VIP and Referral rewards

How to cancel a customer's reward from the Referrals or VIP program

Written by Tess
Updated over a week ago

Award points on prior purchases

How to manually award points for purchases made before launching with Smile

Written by Tess
Updated over a week ago

Switch to auto generated coupon codes

How to update legacy settings to automatically generate coupon codes

Written by Tess
Updated over a week ago

Comparing in-store to online orders

Understand the differences in how customers join, earn and redeem points in-store with Shopify POS compared to online

Written by Tess
Updated over a week ago

Configure in-store rewards

How to add ways to redeem for in-store customers with Shopify POS

Written by Maggie
Updated over a week ago

Earn points in-store with Shopify POS

How to add a customer to the loyalty program and ensure they earn points on an in-store purchase

Written by Maggie
Updated over a week ago

Spend points in-store with Shopify POS

How customers spend (redeem) points on an in-store discount

Written by Maggie
Updated over a week ago