Go to Smile
All Collections
Points
Points
How to set up, customize and troubleshoot Smile's points program
34 articles in this collection
Written by
Maggie,
Tess,
and
Sarah Facini
Fundamentals
Points Expiry Feature FAQ
What happens when you enable Points Expiry today?
Written by
Sarah Facini
Updated over a week ago
Points program overview
Understand the points program components including earning points, redeeming points, and configuration settings
Written by
Tess
Updated over a week ago
3 steps to build the best points program
How to set up your points program
Written by
Tess
Updated over a week ago
Control ways to earn and ways to redeem
How to turn ways to earn and ways to redeem off and on
Written by
Maggie
Updated over a week ago
Name points currency
How to brand the rewards program with a unique points currency name
Written by
Maggie
Updated over a week ago
Customize points program icons
How to brand ways to earn and redeem points by uploading custom images
Written by
Tess
Updated over a week ago
Configure points expiry
How to set up the points expiry feature
Written by
Maggie
Updated over a week ago
Cancel points redemption
How to cancel a points redemption
Written by
Maggie
Updated over a week ago
Earning Actions
Points earning rules
Learn about the available types of earning rules
Written by
Tess
Updated over a week ago
Configure ways to earn
How to update existing or add new ways to earn points
Written by
Maggie
Updated over a week ago
Add custom earning actions
How to add a custom earning action using the Smile API, available with Enterprise plans
Written by
Tess
Updated over a week ago
Configure earning action limits
How to limit the number of times a customer can earn points for an action
Written by
Maggie
Updated over a week ago
Earn points on gift cards
How customers earn points when buying or using a gift card
Written by
Maggie
Updated over a week ago
Reward customer birthdays
How customers earn points for their birthday
Written by
Tess
Updated over a week ago
Earn points for social media actions
How customers earn points for social media actions
Written by
Maggie
Updated over a week ago
Spending (Redeeming) Rewards
Customer points redemption overview
Learn about the available types of redemption (spending) rules
Written by
Maggie
Updated over a week ago
Configure ways to redeem
How to update existing or add new ways to redeem points
Written by
Tess
Updated over a week ago
Fixed and incremental rewards explained
How to set up fixed and variable reward options
Written by
Maggie
Updated over a week ago
Comparing gift card and discount rewards
Understand the benefits of gift cards vs. fixed amount discounts
Written by
Tess
Updated over a week ago
Create collection specific rewards
How to make rewards applicable to specific collections
Written by
Maggie
Updated over a week ago
Configure free product rewards
How to set up a free product reward
Written by
Maggie
Updated over a week ago
Configure free shipping rewards
How to set up a free shipping spending rule
Written by
Maggie
Updated over a week ago
Configure reward expiry
How to set up reward coupons to expire
Written by
Tess
Updated over a week ago
Import coupon codes
How to manually import coupon codes
Written by
Tess
Updated over a week ago
Help with...
Adjust customer points balance
How to manually change a customer's points balance
Written by
Tess
Updated over a week ago
Not earning points FAQ
Understand common reasons to help explain why a customer may not have earned points on their order
Written by
Maggie
Updated over a week ago
Import points via CSV file
How to manually upload points for customers with a CSV file, how to transfer points from one platform to another
Written by
Maggie
Updated over a week ago
Cancel VIP rewards
How to cancel a customer's reward from the Referrals or VIP program
Written by
Tess
Updated over a week ago
Award points on prior purchases
How to manually award points for purchases made before launching with Smile
Written by
Tess
Updated over a week ago
Switch to auto generated coupon codes
How to update legacy settings to automatically generate coupon codes
Written by
Tess
Updated over a week ago
POS Settings
Comparing in-store to online orders
Understand the differences in how customers join, earn and redeem points in-store with Shopify POS compared to online
Written by
Tess
Updated over a week ago
Configure in-store rewards
How to add ways to redeem for in-store customers with Shopify POS
Written by
Maggie
Updated over a week ago
Earn points in-store with Shopify POS
How to add a customer to the loyalty program and ensure they earn points on an in-store purchase
Written by
Maggie
Updated over a week ago
Spend points in-store with Shopify POS
How customers spend (redeem) points on an in-store discount
Written by
Maggie
Updated over a week ago