Points

Points Expiry Feature FAQ

What happens when you enable Points Expiry today?

Written by Sarah Facini
Updated over a week ago

Points program overview

Understand the points program components including earning points, redeeming points, and configuration settings

Written by Tess
Updated over a week ago

3 steps to build the best points program

How to set up your points program

Written by Tess
Updated over a week ago

Control ways to earn and ways to redeem

How to turn ways to earn and ways to redeem off and on

Written by Maggie
Updated over a week ago

Name points currency

How to brand the rewards program with a unique points currency name

Written by Maggie
Updated this week

Customize points program icons

How to brand ways to earn and redeem points by uploading custom images

Written by Tess
Updated over a week ago

Configure points expiry

How to set up the points expiry feature

Written by Maggie
Updated over a week ago

Cancel points redemption

How to cancel a points redemption

Written by Maggie
Updated over a week ago

Points earning rules

Learn about the available types of earning rules

Written by Tess
Updated over a week ago

Configure ways to earn

How to update existing or add new ways to earn points

Written by Maggie
Updated over a week ago

Add custom earning actions

How to add a custom earning action using the Smile API, available with Enterprise plans

Written by Tess
Updated over a week ago

Configure earning action limits

How to limit the number of times a customer can earn points for an action

Written by Maggie
Updated over a week ago

Earn points on gift cards

How customers earn points when buying or using a gift card

Written by Tess
Updated over a week ago

Reward customer birthdays

How customers earn points for their birthday

Written by Tess
Updated over a week ago

Earn points for social media actions

How customers earn points for social media actions

Written by Maggie
Updated this week

Customer points redemption overview

Learn about the available types of redemption (spending) rules

Written by Maggie
Updated over a week ago

Configure ways to redeem

How to update existing or add new ways to redeem points

Written by Tess
Updated over a week ago

Fixed and incremental rewards explained

How to set up fixed and variable reward options

Written by Maggie
Updated over a week ago

Comparing gift card and discount rewards

Understand the benefits of gift cards vs. fixed amount discounts

Written by Tess
Updated over a week ago

Create collection specific rewards

How to make rewards applicable to specific collections

Written by Maggie
Updated over a week ago

Configure free product rewards

How to set up a free product reward

Written by Maggie
Updated over a week ago

Configure free shipping rewards

How to set up a free shipping spending rule

Written by Maggie
Updated over a week ago

Configure reward expiry

How to set up reward coupons to expire

Written by Tess
Updated over a week ago

Import coupon codes

How to manually import coupon codes for legacy or custom accounts

Written by Tess
Updated over a week ago

Adjust customer points balance

How to manually change a customer's points balance

Written by Tess
Updated over a week ago

Not earning points explained

Understand common reasons to help explain why a customer may not have earned points on their order

Written by Maggie
Updated over a week ago

Import points via CSV file

How to manually upload points for customers with a CSV file, how to transfer points from one platform to another

Written by Maggie
Updated over a week ago

Cancel VIP and Referral rewards

How to cancel a customer's reward from the Referrals or VIP program

Written by Tess
Updated over a week ago

Award points on prior purchases

How to manually award points for purchases made before launching with Smile

Written by Tess
Updated over a week ago

Switch to auto generated coupon codes

How to update legacy settings to automatically generate coupon codes

Written by Tess
Updated over a week ago

Comparing in-store to online orders

Understand the differences in how customers join, earn and redeem points in-store with Shopify POS compared to online

Written by Tess
Updated over a week ago

Configure in-store rewards

How to add ways to redeem for in-store customers with Shopify POS

Written by Maggie
Updated over a week ago

Earn points in-store with Shopify POS

How to add a customer to the loyalty program and ensure they earn points on an in-store purchase

Written by Maggie
Updated over a week ago

Spend points in-store with Shopify POS

How customers spend (redeem) points on an in-store discount

Written by Tess
Updated over a week ago