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Points
Points
Everything you need to know on setting up and customizing your points program
33 articles in this collection
Written by
Maggie
and
Tess
General Points Settings
Update: How to cancel a points redemption
How to cancel a points redemption
Written by
Maggie
Updated over a week ago
Adding custom icons to ways to earn and redeem
Upload custom images to brand your points program
Written by
Tess
Updated over a week ago
Build a successful points program in 3 steps
How to set up your points program!
Written by
Tess
Updated over a week ago
Enable and disable actions & rewards
How to turn earning and spending rules off and on
Written by
Maggie
Updated over a week ago
Name your points currency
Brand your points program with a unique name
Written by
Maggie
Updated over a week ago
Parts of a Smile points program
An overview of the settings, earning and spending in your program
Written by
Tess
Updated over a week ago
Points expiry
How to set up points expiry in your program
Written by
Maggie
Updated over a week ago
Earning Actions
Add ways to earn
How to edit or add new ways to earn in your program
Written by
Maggie
Updated over a week ago
Create a custom earning action
For Enterprise plans, learn how to add a custom earning action
Written by
Tess
Updated over a week ago
Earning points on gift cards
How customers earn points when buying or using a gift card
Written by
Tess
Updated over a week ago
How customer birthdays are rewarded
How customers earn points for their birthday
Written by
Tess
Updated over a week ago
How customers earn points
Types of earning rules available in your program
Written by
Tess
Updated over a week ago
How social media points work
Learn how customers earn points for social media actions
Written by
Maggie
Updated over a week ago
Set limits on earning for certain actions
How to limit how many times a customer can earn points for an action
Written by
Maggie
Updated over a week ago
Spending Rewards
Creating collection specific rewards
Make rewards applicable to specific collections.
Written by
Maggie
Updated over a week ago
Add ways to redeem
How to edit or add new ways to redeem to your program
Written by
Tess
Updated over a week ago
Differences between fixed and incremental rewards
How to set up fixed and variable reward options
Written by
Maggie
Updated over a week ago
Differences between gift cards and fixed amount discounts
Understanding the benefits of gift cards vs. discounts
Written by
Tess
Updated over a week ago
Free product rewards
How to set up a free product reward
Written by
Maggie
Updated over a week ago
Free shipping rewards
How to set up a free shipping spending rule
Written by
Maggie
Updated over a week ago
How customers redeem points
Types of spending rules available in your program
Written by
Maggie
Updated over a week ago
Import coupon codes
How to manually import coupon codes for legacy or custom accounts
Written by
Tess
Updated over a week ago
Reward expiry
How to set up reward coupons to expire
Written by
Tess
Updated over a week ago
Troubleshooting & How-To's
Adjust a customer's points balance
How to manually change a customer's points balance
Written by
Tess
Updated over a week ago
Common reasons a customer may not have earned points
Tips on why a customer may not have earned points on their order
Written by
Maggie
Updated over a week ago
Import points with a CSV file
How to manually upload points for your customers
Written by
Maggie
Updated over a week ago
Manually cancel a redeemed reward
How to cancel a customer's coupon and adjust their points balance
Written by
Tess
Updated over a week ago
Points on purchases prior to installing Smile
How to manually award for purchases on your store before Smile
Written by
Tess
Updated over a week ago
Switch to auto generated coupon codes
How to update legacy settings to automatically generate coupon codes
Written by
Tess
Updated over a week ago
POS Settings
Differences between POS and online orders
Differences in how customers join, earn and spend points in-store
Written by
Tess
Updated over a week ago
How customers earn points with Shopify POS
How to add a customer and ensure they earn points on an in-store purchase
Written by
Maggie
Updated in the last 15 minutes
How customers spend points on Shopify POS
How to spend a customers points on an in-store discount
Written by
Tess
Updated over a week ago
Set up POS-specific rewards
How to add spending rules for your in-store customers
Written by
Maggie
Updated over a week ago