Smile

How to reward customers for ordering a specific number of times with Shopify Flow

Give bonus points for repeat purchases with Shopify Flow

Nicole Miles

Tess

Maggie

How to set up, customize and troubleshoot Smile's points program

Points

What happens when you enable Points Expiry today?

Points Expiry Feature FAQ

Understand the points program components including earning points, redeeming points, and configuration settings

Points program overview

3 steps to build the best points program

How to turn ways to earn and ways to redeem off and on

Control ways to earn and ways to redeem

How to brand the rewards program with a unique points currency name

Name points currency

How to brand ways to earn and redeem points by uploading custom images

Customize points program icons

Configure points expiry

Cancel points redemption

Sarah Facini

Fundamentals

Learn about the available types of earning rules

Points earning rules

How to update existing or add new ways to earn points

Configure ways to earn

How to add a custom earning action using the Smile API, available on the Smile Plus plan

Add custom earning actions

How to limit the number of times a customer can earn points for an action

Configure earning action limits

How customers earn points when buying or using a gift card

Earn points on gift cards

How customers earn points for their birthday

Reward customer birthdays

How customers earn points for social media actions

Earn points for social media actions

Earning Actions

Learn about the available types of redemption (spending) rules

Customer points redemption overview

How to update existing or add new ways to redeem points

Configure ways to redeem

How to set up fixed and variable reward options

Fixed and incremental rewards explained

Understand the benefits of gift cards vs. fixed amount discounts

Comparing gift card and discount rewards

How to make rewards applicable to specific collections

Create collection specific rewards

Configure free product rewards

How to set up a free shipping spending rule

Configure free shipping rewards

Configure reward expiry

Import coupon codes

Spending (Redeeming) Rewards

How to manually change a customer's points balance

Adjust customer points balance

Understand common reasons to help explain why a customer may not have earned points on their order

Not earning points FAQ

How to manually upload points for customers with a CSV file, how to transfer points from one platform to another

Import points via CSV file

How to cancel a customer's reward from the Referrals or VIP program

Cancel VIP rewards

How to manually award points for purchases made before launching with Smile

Award points on prior purchases

How to update legacy settings to automatically generate coupon codes

Switch to auto generated coupon codes

Help with...

Understand the differences in how customers join, earn and redeem points in-store with Shopify POS compared to online

Comparing in-store to online orders

How to add ways to redeem for in-store customers with Shopify POS

Configure in-store rewards

How to add a customer to the loyalty program and ensure they earn points on an in-store purchase

Fundamentals

Earning Actions

Spending (Redeeming) Rewards

Help with...

POS Settings